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Shipping and Returns

Placing and Accepting Orders

Destiny Jewellers will ship your order by road freight/courier unless other arrangements were made. Most orders are processed and ready to ship within 1 to 3 working days. Please allow for Couriers Please delivery times which varies by state or destination. However, please note that we cannot guarantee this. Some standard items and custom made signs will take longer to dispatch, depending on there size and difficulty.

Please call our sales team to get an approximate delivery time. If you require your order for a specific date please let us know and we shall do our best to ensure it is dispatched in time.

Personal Cheque payment will delay the shipment by approximately 5 working days for the cheque to clear. All deliveries are charged to the purchaser of the goods.

Once the order has been placed, the customer will be contacted via an email confirmation with all details are correct and that all delivery charges are approved by the purchaser. It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. Please note we can not redirect your order to another address.

Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion. We require that, where possible, the recipient signs for the delivery. You agree that we have satisfied this condition where a signature has been received from the recipient, appropriate agent or proxy recipient of the order (chosen at the courier partner’s discretion). This includes, but is not limited to, a hotel or office receptionist signing on receipt of delivery at the specified address. You agree that in doing so we have delivered the order within the terms of the agreement between you and us.

You agree that when our courier partner is satisfied that the order has been delivered; delivery of the order has taken place within the terms of the agreement between you and us. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery. You agree that late delivery does not constitute a failure of our agreement, and does not entitle you to a cancellation of an order. We will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Exchange & Refund

There will be no exchanges or refunds once the items are opened.
We will only do an exchange if the order is sent incorrectly by the sales team, the sales team must be contacted immediately upon Received items.



On all watches on our website, there is no exchanges or refunds for any reason.
Warranty is provided on watches by the manufacturing company or by a third party company associated with the manufacturing company, therefore, by purchasing a watch, customers agree to a warranty agreement directly with the manufacturing company. Customers must contact the warranty company in the booklet. Warranty is to be dealt directly with company not with re-seller.

Special deliveries

Special deliveries or deliveries of an urgent nature may be arranged for after hours, Weekends and Public Holidays if confirmed prior with Destiny Jewellers for an additional fee in the Sydney Metropolitan Area Only. CHRISTMAS TIME, EASTER, VALENTINES, MOTHERS DAY, FATHERS DAY (ALL PUBLIC HOLIDAYS AND WEEKENDS YES WE CAN DELIVER AT A DELIVERY COST, EMAIL US ANYTIME FOR INQUIRIES). SYDNEY ONLY.

For special deliveries contact us at:

  • Destiny Jewellers.
  • Telephone: (02) 4722 6003 (during office hours)
  • Facsimile: (02) 4722 6005

Sydney Metropolitan Areas

Online stock item orders purchased before 11.00am are usually dispatched and delivered next day. Public Holidays excluded.

Orders purchased online via manual options will be held until payment is cleared.

Orders made on Weekends or Public Holidays will be delivered the next working day after returning.

Country and Interstate

All orders to Country NSW, Queensland, Victoria, South Australia, NT, Western Australia and Tasmania purchased online via credit cards option are dispatched same day of the order being placed and are delivered within 1- 4 days of purchase, excluding weekends and public holidays.

Orders purchased online via manual options will be held until payment is cleared.

Delivery Details

Please ensure all delivery details provided are correct.
Inaccurate or miss spelt delivery information may result in delivery delays.

An extra delivery fee will be charged for any Re-deliveries due to errors that are of no fault of Destiny Jewellers.

While we endeavour to deliver by the allocated time there are times where this is not always possible due to unforeseen circumstances.

Destiny Jewellers and its carriers make every effort to ensure that all packages are delivered on time, however, do not accept responsibility for late or non-deliveries for reasons beyond our control. Late deliveries do not constitute a failure of our agreement and do not entitle a cancellation or a refund of an order. We will, however, do our best to ensure your purchase gets there as quick as possible.


All our orders via CouriersPlease.
Please refer below for delivery times within Australia. Please note that we do not ship outside Australia due to Customs regulations. Yes, we can deliver to P.O. boxes. All our products are securely packaged to ensure safe delivery

Delivery Costs


Metropolitan Areas:

  • Adelaide: 2 Business Days
  • Brisbane: 1-2 Business Days
  • Canberra: 1-2 Business Days
  • Darwin: 3-6 Business Days
  • Melbourne: 1-2 Business Days
  • Perth: 4-6 Business Days
  • Sydney: 1 Business Day

Regional Areas:

  • ACT / NSW: 1-2 Business Days
  • QLD: 2-3 Business Days
  • NT: 5-6 Business Days
  • SA: 2-4 Business Days
  • TAS: 2-3 Business Days
  • VIC: 2-4 Business Days
  • WA: 5-7 Business Day

Please note any special shipping requirements when order is delivered please place in special delivery requirements’ to prevent any delay. I.E “to leave near door” “leave in mail box” This again will be your responsibility if item is left.

If any order is returned to us a surcharge of $10 for redelivery will be charged.